When will my order ship?
Our goal is to ship your order as quickly and efficiently as possible without compromising quality. We strive to ship orders out within 24-48 hours from the time they’ve been confirmed.
Why is my order still “Processing?”
Processing means that orders have either been invoiced OR shipped, but not both. Even if your order is shipped and in transit, it will still be marked as “processing.” Here are additional explanations for order statuses.
- Pending: Pending orders are new orders that have not been processed. Typically, these orders need to be invoiced or shipped before moving to Processing status.
- Complete: Orders marked as complete have been shipped, delivered AND invoiced.
- Cancelled: If orders are marked as cancelled, they have not been shipped or paid for.
- Closed: Closed orders are orders that have had a credit memo assigned and a refund has been issued.
- On Hold: The order is on hold until further action.
Why haven’t I received my order?
Please contact us immediately via our Contact Us form or via email (firstname.lastname@example.org) with your order number.
Where can I find my tracking information once my order has shipped?
Once the order has shipped, an email will be sent to the address associated with the order. If logged in, tracking can be found under “My Orders” If you have any concerns, contact us immediately via our Contact Us form or via email (email@example.com).
When do I need to place my order for it to go out same-day?
How many days will it take for my order to ship to my area via standard UPS Ground?
Here is an outbound shipping map from Yakima, Washington.
Certain items are eligible for expedited shipping. If the option is available, you will see that option during checkout.
Can I re-route a package that has already shipped?
Most likely. We recommend contacting us immediately via our Contact Us form or via email (firstname.lastname@example.org). to handle a re-route with UPS.
Do you ship to P.O. Boxes?
What is the minimum order size for LTL?
In most cases, the minimum order size is 10- 44 lb cartons or 16- 11 lb cartons. If you have any questions regarding LTL, please contact email@example.com
How do I arrange customer pick-up/will call?
In most cases, the minimum order size is 10- 44 lb cartons or 16- 11 lb cartons. If you have any questions regarding LTL, please contact firstname.lastname@example.org Select “Will Call” before submitting your order. Contact email@example.com to arrange pick-up, send Bill Of Lading (BOL)
Do you ship to all 50 states?
Yes. However, if you are shipping to Alaska or Hawaii, you’ll need to follow this procedure: If your address is in Alaska or Hawaii, your only option at check-out will be will-call. Select Will Call, and once your order is placed, you will receive a confirmation email from our shipping team. It is necessary to reply to this email with your delivery address in order to finish the ordering process.
What freight carriers do you use?
This varies, depending on shipping needs. If you have preferences, please contact us via our Contact Us form or via email (firstname.lastname@example.org).
Are there any exceptions to standard shipping FAQ’s?
Yes. Fresh Hops orders undergo different shipping standards. Our rates & shipping lanes can be viewed on our Fresh Hops website.