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FAQ

Frequently Answered Questions

What are your business hours?

Yakima Chief Hops is here to make your ordering experience as seamless as possible, and our staff is available by phone and email when needed. Our business hours are Monday – Friday 7:00am – 4:00pm (Pacific Standard Time). You may reach us by phone (509-453-4792), by email (hops@yakimachief.com) or by using our Contact Us web form.

Where can I buy Yakima Chief Hops products?

Visit Yakima Chief Hops Online Store at www.shop.yakimachief.com. You can order online or use our Homebrew Retailer Lookup Tool to find a homebrew shop near you.

What type of hop products do you carry?

We are a global hop supplier, providing premium quality hops from the Pacific Northwest. Products include pellets, whole leaf, fresh hops (seasonal) CO2 hop extract and advanced products.

Can I place an international order on your website?

For online orders, we are not currently shipping outside the United States. We anticipate launching our global shipping options in 2020.

What pack sizes are available for purchase?

Brewers of all shapes and sizes can now buy hops online, directly from us, in 1 oz and 2 oz pack sizes of select varieties. Larger packaging is available when you create a business account.

Are you selling 1 lb. packaging?

Not at this time. Stay tuned for ongoing improvements on our pack-size availability through our Online Store.

How do I re-subscribe to emails?

We missed you, too. Visit your My Account page in the upper right-hand corner of the Online Store. Click the Emails tab and select the link to edit your preferences. If you have questions regarding your email subscription, feel free to contact us.

What are my payment options?

We accept Visa, MasterCard and American Express.

*The FDA categorizes hops as a “food product,” which omits tax in all states, except Idaho. If your billing address is in Idaho, taxes will be applied to your order during checkout. Before confirming your purchase, you will be able to review all applicable taxes and fees.
For HopGear, merchandise and apparel, sales tax will be added to orders when applicable, regardless of state or location. Taxes and fees will be displayed during checkout along with any other pricing information that may pertain to your order.

Online Ordering FAQ’s

How do I register for an account?

Register by visiting the Create New Account option in the upper right hand corner of the online Store. Here’s a shortcut: Create New Account.

Do I need to register for an account in order to place an order?

No. You do not need to register for an account to place an order. However, you may register as soon as you have finished shopping or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to create a new account

How do I reset my password?

On the login screen, click Forgot Password to receive a Password Reset Email. You can also follow the instructions here to reset your password.

Can I change my account information?

You may change your account information by logging in to your account and clicking on “My Account.” You will then have the opportunity to edit your information.

Can I modify an existing order?

Yes. If your order has not shipped and you’d like to modify it, we recommend you contact us immediately via our Contact Us form or via email (hops@yakimachief.com).

What if an item is sold out?

Some of the items available for sale are either limited in quantity or we have not been able to produce as fast as customers are ordering. We apologize for this inconvenience and we hope to meet your ordering needs in the near future.

An item I had in my cart sold out before I had time to buy it. What now?

We must have sold out quickly! Our apologies for this inconvenience. We recommend checking back later when the product is back in stock. If you have any questions regarding this, feel free to contact us via our Contact Us form or via email (hops@yakimachief.com).

Can I place an order for small-pack (1oz or 2oz) hops by phone or email?

Unfortunately, no. To ensure we get your order right,we are requesting all our customers to order via the website.

How do I view my order history?

Once you’ve logged in, click My Orders in your Dashboard to view open orders. You can view all paid/closed orders under My Invoices.

How do I change my shipping & billing addresses?

On your Dashboard, click Address Book > Add New Address. Then, set that address as your preferred billing or shipping address.

Distributors/Retail Stores

I want to sell your hops, how can I do that?

If you’d like to set up an account as a preferred distributor of Yakima Chief Hops, please contact us via our Contact Us form or via email (hops@yakimachief.com).

Shipping FAQ’s

When will my order ship?

Our goal is to ship your order as quickly and efficiently as possible without compromising quality. We strive to ship orders out within 24-48 hours from the time they’ve been confirmed.

Why is my order still “Processing?”

Processing means that orders have either been invoiced OR shipped, but not both. Even if your order is shipped and in transit, it will still be marked as “processing.” Here are additional explanations for order statuses.

  • Pending: Pending orders are new orders that have not been processed. Typically, these orders need to be invoiced or shipped before moving to Processing status.
  • Complete: Orders marked as complete have been shipped, delivered AND invoiced.
  • Cancelled: If orders are marked as cancelled, they have not been shipped or paid for.
  • Closed: Closed orders are orders that have had a credit memo assigned and a refund has been issued.
  • On Hold: The order is on hold until further action.

Why haven’t I received my order?

Please contact us immediately via our Contact Us form or via email (hops@yakimachief.com) with your order number.

Where can I find my tracking information once my order has shipped?

Once the order has shipped, an email will be sent to the address associated with the order. If logged in, tracking can be found under “My Orders” If you have any concerns, contact us immediately via our Contact Us form or via email (hops@yakimachief.com).

When do I need to place my order for it to go out same-day?

If your order is urgent, please contact us immediately via Contact Us form or email (hops@yakimachief.com).

How many days will it take for my order to ship to my area via standard UPS Ground?

Here is an outbound shipping map from Yakima, Washington.

Certain items are eligible for expedited shipping. If the option is available, you will see that option during checkout.

Can I re-route a package that has already shipped?

Most likely. We recommend contacting us immediately via our Contact Us form or via email (hops@yakimachief.com). to handle a re-route with UPS.

Do you ship to P.O. Boxes?

Unfortunately not.

What is the minimum order size for LTL?

In most cases, the minimum order size is 10- 44 lb cartons or 16- 11 lb cartons. If you have any questions regarding LTL, please contact shipping@yakimachief.com

How do I arrange customer pick-up/will call?

In most cases, the minimum order size is 10- 44 lb cartons or 16- 11 lb cartons. If you have any questions regarding LTL, please contact shipping@yakimachief.com Select “Will Call” before submitting your order. Contact shipping@yakimachief.com to arrange pick-up, send Bill Of Lading (BOL)

Do you ship to all 50 states?

Yes. However, if you are shipping to Alaska or Hawaii, you’ll need to follow this procedure: If your address is in Alaska or Hawaii, your only option at check-out will be will-call. Select Will Call, and once your order is placed, you will receive a confirmation email from our shipping team. It is necessary to reply to this email with your delivery address in order to finish the ordering process.

What freight carriers do you use?

This varies, depending on shipping needs. If you have preferences, please contact us via our Contact Us form or via email (hops@yakimachief.com).

Are there any exceptions to standard shipping FAQ’s?

Yes. Fresh Hops orders undergo different shipping standards. Our rates & shipping lanes can be viewed on our Fresh Hops website.

Return FAQs

What is your return policy?

All sales are final. If you like to report an issue with your received product, please contact us via our Contact Us form at www.yakimachief.com

My order arrived incomplete/damaged/defective, what can I do?

Immediately contact us for resolution via our Contact Us form or via email (hops@yakimachief.com). If you need an immediate replacement, we recommend you place a new order and then we will process the return for the damaged product.

I received the wrong order/product. Now what?

Immediately contact us via our Contact Us form or via email (hops@yakimachief.com).

My order never arrived! What do I do?

Immediately contact us for resolution via our Contact Us form or via email (hops@yakimachief.com). If your package doesn't arrive on the expected delivery date, or your package arrives with something you did not order inside, please contact for Customer Service Specialist immediately. We will do our best to resolve the situation just as soon as possible.

Will I be notified when my item return has been received in Yakima?

Yes, you will receive an email notification from our shipping team indicating your item has been received and the merchandise credit/refund has been issued to your account.

Can I return an item purchased with a promotion or discount?

Yes. If a promotional offer was used when purchasing an item you need to return, the amount credited to you will be for the amount paid at the time of purchase, rather than the original selling price. Any promotional credit used will not be reinstated to your account when an item is returned.

When will I receive my credit?

You will receive your credit 5-7 business days after we receive your return at our warehouse. Once your credit has been issued, we will notify you via email.

Homebrew FAQs

What varieties do you offer in homebrew sizes?

Exclusively American hop brands/varieties, including Ahtanum®, Amarillo®, Azacca®, Ekuanot®, Loral®, Mosaic®, Simcoe®, Warrior® and more!

What pack sizes do you carry?

We currently offer 2-oz pack sizes for T-90 hop pellets and 1-oz pack sizes for Cryo Hops® pellets.

Returns, damaged or lost shipments?

Please contact us immediately via our Contact Us form or via email (hops@yakimachief.com) and we will respond to you as soon as possible.

When will my order ship?

Our goal is to process your order as quickly as possible. Standard Ground is 4-7 business days, while Expedited is 2 business days. The fastest option is 1 Business Day. All ship days are from the date you receive the tracking number (via email) to when you receive the product. Upon receipt of the tracking number you can then track the progress of the order online.

Why do some items take longer to ship than others?

If items have different delivery dates, they most likely did not all originate from the same warehouse. Different warehouses operate on different timeframes and therefore, we do not have a standardized shipment timeframe for each of our items. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

*YCH ships via FedEx and UPS. Please ensure that the address you use can accept delivery from either of these carriers.
*YCH has different shipping charges that depend on the weight, dimensions of box and the destination it’s shipping from. For oversized items or heavy items, additional oversize fees may apply. These fees will be indicated during check out, prior to your transaction being completed. YCH is committed to shipping orders as fast as possible. Therefore, once you hit Submit, your order begins processing and cannot be changed or canceled. When you receive your order, you have the option to return it within 30 days for store credit or exchange.

Can I change my shipping info after I've placed my order?

It is sometimes possible for us to change your shipping information after you've placed an order. Contact your Customer Service Specialist immediately to find out if we can make the switch before your package ships. You can also reach us via our Contact Us form or via email (hops@yakimachief.com).

Hop Gear FAQs

What hours is customer service available?

HopGear orders are managed through Blank2Brand and Axis Promotions, located on the East Coast (USA). Customer Service is available from 9:00am to 6:00pm EST, Monday through Friday. Phone: (646) 307-4845. For immediate needs or concerns, contact YCH via our Contact Us form or via email (hops@yakimachief.com).

How do you ship items?

Unless otherwise specified, all orders ship via UPS Ground. Orders placed before 11:00AM EST on a business day will ship the same day. Orders placed on weekends or holidays, ship the next business day.

Can you ship my order by Next-Day or Two-Day shipping?

Yes. When selecting 2-day or NEXT DAY service, please take into account that orders placed after 1:00PM Eastern time do not ship until Next Business Day. Also note that while we make every effort to meet your delivery requirements, we make no guarantee, implied or otherwise, that your package will be delivered at a specific time or date. We cannot be held liable for weather delays, absence of or refusal by a person to accept your package, incomplete or inaccurate address, or other factors beyond our control that could affect delivery of your order.

How do you ship to Hawaii, Alaska and Puerto Rico?

Ground orders to Hawaii, Alaska and Puerto Rico ship via US Post Office Priority Mail. 2-day and Next Day orders to Hawaii, Alaska and Puerto Rico locations are subject to UPS standards for those services.

How do you ship to International locations?

For online orders, we are not currently shipping outside the United States. We anticipate launching our global shipping options in 2020.

My Order is Missing Items!

We apologize for any inconvenience this may cause. Please contact Customer Service from 9:00am to 6:00pm EST,Monday through Friday via phone, (646) 307-4845.

When will my order arrive by?

Here is an outbound shipping map from our supplier in New Jersey (USA).

My order is wrong!

If for any reason you want to return an item due to wrong item, wrong size, wrong color or you simply changed your mind, please contact Customer Service from 9:00am to 6:00pm EST, Monday through Friday via phone, (646) 307-4845.

Return Policy

For returns, contact Customer Service from 9:00am to 6:00pm EST, Monday through Friday, via phone, (646) 307-4845. You can also contact Yakima Chief Hops directly via our Contact Us form.

Products are eligible for return if they are:

  • Returned within 30 days of receipt
  • Not worn, laundered, altered or otherwise used
  • In a clean/unsoiled “as new” condition with original tags, labels and/or packaging
  • Packed and shipped in a manner to prevent damage to the item in the return shipment
  • Not a made to order, custom, discontinued or clearance items
  • Additional restrictions may apply, please contact us for more information

How do I know if my Order was placed?

When your order is complete and accepted, an order summary will be sent to the email account you specified.

How do I cancel an order?

Orders can be cancelled at no charge up until the time they ship. Please contact us via via our Contact Us form or via email (hops@yakimachief.com) to cancel. In the subject line, please specify ‘CANCEL ORDER.”

How do I change an order?

Orders do not ship until the Next Business Day after your order is placed. Orders can be changed at no charge to you up until the time they ship. Please contact us via our Contact Us form or via email (hops@yakimachief.com).. On subject line put ‘ORDER CHANGE”